Genma Speaks

Entrepreneur/ Writer/ Radio-Host

Friday, February 1, 2013

Charles R. Dickerson on Living Your Best Life with Genma Holmes

Update: Audio of show can be found here.

2013 is now a month old! Many began the New Year with dreams of owning their business. At the same time, many seasoned business owners vowed to make changes to grow, expand, and become more efficient.

Living Your Best Life with Genma Holmes wants to help new entrepreneurs to stay inspired and motivated while helping veteran businesses owners and serial entrepreneurs become renewed and empowered throughout the year.

On Saturday, February 2, 2013, join us to hear Charles R. Dickerson, Vice President of Performance Management and Support Services at Pepco Holdings, Inc (PHI). Pepco Holdings, Inc. is one of the largest energy delivery companies in the Mid-Atlantic region, serving about 2 million customers in Delaware, the District of Columbia, Maryland and New Jersey.

Listen to Charles share what small business owners can do to make themselves stand out in the marketplace. He will give us advice on marketing your goods and services to large corporations and discuss minimizing mistakes that keep businesses from being profitable.

Charles will also give us his views on why small businesses must become stake holders in their community and why it is so important for the community to support local businesses.

This show promises to empower, to inspire, and to motivate you to live your BEST life.  Living Your Best Life can be heard on 760 AM in the Middle-Tennessee Region, military bases, and streamed live on U-Stream.TV from 9-10AM CST.

 More About Charles R. Dickerson

Vice President – Performance Management and Support Services

Charles is responsible for PHI’s Transmission & Distribution Construction, Maintenance and Operations processes, and its Customer Satisfaction and Revenue Management processes along with Support Services functions (Supply Chain, Materials and Logistics Management, Facilities, Fleet, Human Resource Services and Disbursement Accounting).

Previously, Charles was responsible for all aspects of customer care – including meter services, meter reading, billing, energy procurement, energy efficiency and demand response programs, customer contact centers, marketing and customer relationship management along with credit & remittance – for PHI’s 1.9 million customers across its three regulated (gas and electric) utilities. PHI is one of the largest energy delivery companies in the Mid-Atlantic region.

He also served as Vice President Strategic Planning & Chief Risk Officer responsible for directing corporate planning processes and leading the management team and officers to create strategic plans and goals that drove performance; and he served as Vice President – Gas Delivery for Delmarva Power responsible for engineering, construction, operations and maintenance.

Charles joined Pepco in 1989 and has held a number of positions including Manager Customer Operations Division; during which time Pepco was recognized as an industry leader in customer care. In this capacity he helped lead Pepco to the #1 status for the JD Power and Associates "Customer Satisfaction Survey" and Pepco winning Call Center Magazine's "Best Call Center of the Year" in 2001; he was also named Call Center Magazine's "Manager of the Year".

Charles has a BS degree in Mechanical Engineering and a MS in Applied Management both from the University of Maryland. He is a licensed First Class Steam Engineer in the State of Maryland, a past member of the Editorial Board for Call Center Magazine, and a past member of the Diversity Best Practices Leadership Council. Presently, Charles serves as a member of the Board of Trustees for the Treatment Learning Center, and has served as an Adjunct Professor for the University of the District of Columbia’s School of Business.


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